Public grievances against govt organisations soar in last 3 years
The grievances were received on Centralized Public Grievance Redressal and Monitoring System (CPGRAMS).
The total number of grievances in respect of organisations with the government has signicantly increased over the last three years. In the current year till August 5 the grievances received amount to 6.09 lakh.
The number of public grievances in 2015 was as much as 8.79 lakh and in 2014 was was 2.70 lakh.
The grievances were received on Centralized Public Grievance Redressal and Monitoring System (CPGRAMS).
The reason for the increase according to Dr Jitendra Singh, Minister of State (MoS), PMO,Personnel, Public Grievances & Pensions, Atomic Energy and Space, is due to a number of citizen friendly measures taken by the Government particularly integration of PMO Public Grievances Redress Mechanism with CPGRAMS.
He further added, “The periodic review of grievances through Pro-active Governance and Timely Implementation (PRAGATI) platform by the Prime Minister, regular review meetings for monitoring pendency of grievances by the Department of Administrative Reforms and Public Grievances (DARPG) and also higher expectations of the citizens from the Government.”
“Instructions have been issued by the DARPG to Secretaries of all the Ministries/Departments to accord top level priority to the redress of grievances by including monitoring of grievance pendency as an agenda item in review meetings in their Ministries/Departments and to make it clear to all concerned dealing with public grievances that unwarranted delays in redressing grievances would be viewed seriously,” he said.
Some of the other important steps taken by the DARPG for expeditious and effective disposal of public grievances include a Grievance Analysis Study of the top 20 grievance receiving
Ministries/Departments/Organisations for identifying the major grievances, root cause analysis and systemic reforms for reducing the grievances and regular review meetings in the DARPG for monitoring the pendency of public grievances.
Get Latest Business News, Stock Market Updates and Videos; Check your tax outgo through Income Tax Calculator and save money through our Personal Finance coverage. Check Business Breaking News Live on Zee Business Twitter and Facebook. Subscribe on YouTube.
RECOMMENDED STORIES
Mutual Fund SIP: Invest Rs 1000 per month to grow your corpus to over Rs 3.5 core at retirement, know calculations
Top 7 Stocks to Track: This defence PSU multibagger can give 45% return; food delivery app stock likely to rise 19%
Top 7 SWP Mutual Funds: Rs 50 lakh investment, Rs 70K monthly pension for 10 years, and Rs 42.30 lakh balance value; know more details
Gold and Silver rate today (May 13, 2024): Precious metal under pressure; yellow metal near Rs 72,400, white metal above Rs 84,600
10:03 PM IST