Bank ATM alert! Machine did not dispense cash yet amount debited from your account? Do this fast
The debit card user/ customer should first lodge a complaint with the card issuing bank at the earliest. The customer must follow the same process even if the transaction was carried out at another bank’s/non-bank’s ATM. If the day is holiday, then also card user must contact the customer care centre to loge the complaint.
According to the RBI guidelines, banks have been mandated to resolve customer complaints by re-crediting the customer’s account within 7 working days from the date of complaint. Image source: Pixabay