IRCTC Update: Passengers disallowed from travelling on trains will receive full refund for their tickets

ZeeBiz WebTeam | May 14, 2020, 06:23 PM IST

IRCTC Update: Amid lockdown in the country, the railways has started the services to carry migrant labourers and other stranded people including students and tourists to their homes but this step has also riased the question for the spread of coronavirus from states to states through the labours. For which the railway is keeping records of destination address of all passengers booking their tickets on the IRCTC website to help facilitate contact tracing in case COVID-19 infections are detected among them later, officials said Thursday.

The provision to include the destination address has been made on the IRCTC website from May 13. He also said that keeping in view the coronavirus crisis, it will be mandatory for passengers to fill up their address details for any bookings. Earlier, in at least 12 cases, passengers travelling in trains were later found to be COVID-19 positive.


Refund of Tickets:

Refund of Tickets:

The passengers who are disallowed from travelling on trains because of symptoms associated with the novel coronavirus will receive full refund for their tickets, the railways has said. According to the guidelines issued by the Ministry of Home Affairs, all passengers shall be compulsorily screened and only asymptomatic passengers shall be allowed to enter/board trains. (Photo: Reuters)


If, during screening, a passenger has very high temperature/symptoms of COVID-19 etc., he shall not be allowed to travel despite having confirmed tickets. In such case full refund shall be provided to the passenger," the order stated.(Photo: Reuters)


It said that on a group ticket if one passenger is found unfit to travel and all other passengers on the same PNR also do not want to travel, in that case full refund shall be granted for all passengers.

In case of a group ticket if one passenger is found unfit to travel but the other passengers on the same PNR want to travel, full refund of fare shall be granted to the passenger who was not allowed to travel. (Photo: PTI)


For all the above cases, TTE certificates as per extant practice shall be issued to the passenger at the entry/checking/screening point itself mentioning number of passengers not travelled due to symptoms of COVID-19 in one or more passengers," it stated. (Photo: PTI)


However, Full fare for the part passenger/full who have not travelled shall be refunded by IRCTC in the customer's account. (Photo: PTI)


One should know that 2.34 lakh passengers booked tickets for special trains for travel over next seven days because of which the railways has generated Rs 45.30-crore revenue during this period.  (With PTI inputs)

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