Uber issues advisory; this is what passengers must do

Passengers using mobile aggregators should not only look for the vehicle number but also the face of the driver coming to pick up for the ride. If one finds that the driver shown on the app is different than that sitting behind the wheel then a complaint can be lodged.

Passengers using mobile aggregators should not only look for the vehicle number but also the face of the driver coming to pick up for the ride. Image source: Reuters

Passengers using mobile aggregators should not only look for the vehicle number but also the face of the driver coming to pick up for the ride. If one finds that the driver shown on the app is different than that sitting behind the wheel then a complaint can be lodged. This is what Uber has stated, asking its passengers to be pro-active as they have a limited role in overseeing the drivers who are not their employees but partners.

Time and again, the safety of passengers inside mobile aggregator cabs has become an issue. In most of the cases, women passengers have faced issues as grave as sexual harassment or assault too. In fact on May 25, Uber also changed privacy policy, allegedly to improve the safety of passengers.

Uber claims that they have changed the format of SOS button in their app from push button to slide keeping in mind that many people knowingly or unknowingly have pressed this button accidentally. Which is why Uber does not have data of how many genuine cases have been registered after introducing the SOS button.

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The aggregator also claimed that 23 per cent of Mumbaikars uses share-rides which. This is the reason why in their privacy policy have allowed data and information of one passenger to be shared with driver and other passengers sharing the ride.

Source: DNA

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