WhatsApp chatbot 'MyGov Corona Helpdesk' surpasses 30 million users in 1 year - Check full details here

ZeeBiz WebTeam | Mar 24, 2021, 06:45 PM IST

To address the queries around the Covid-19 pandemic in India, a WhatsApp chatbot called 'MyGov Corona Helpdesk' was launched by the Indian government. Now, it has crossed the milestone of 30 million users over the last year, according to the Facebook-owned platform.


Powered by Haptik's Conversational Artificial Intelligence (AI) solutions, the official WhatsApp chatbot by the Ministry of Health and MyGov has processed over 45 million conversations on WhatsApp from users across the country with more than 67 million messages having been sent since its launch. Reuters Photo



"Since the pandemic first hit our country, one of WhatsApp's most significant associations has been with the Ministry of Health and with MyGov. With the power of easy-to-use technology citizens gained access to the latest, verified information on Covid-19," Shivnath Thukral, Director - Public Policy, WhatsApp, was quoted as saying by the news agency IANS. Reuters Photo



The IANS also quoted Abhishek Singh, CEO, MyGov and Digital India: "Over the last year, MyGov Corona Helpdesk, an AI-enabled Chatbot has been a path-breaking technological solution that has helped millions of citizens by providing timely updates about the Covid-19 pandemic." IANS Photo



"The right communication strategy combined with innovative technology has been integral to deal with the pandemic, and it has been one of the endeavours of Digital India and its initiative, MyGov to become the bridge between citizens and government and ensure dissemination of authentic information, curb rumours, myths and misinformation," Singh added. Pixabay Photo



In addition to the MyGov helpline, WhatsApp has also enabled more than 16 Covid-19 helplines in 13 other Indian states in English and other regional languages. Pixabay Photo



Meanwhile, the most popular instant messaging platform WhatsApp is reportedly working on a new feature which will allow users to change the playback speed of voice messages at their convenience. This new feature is currently in beta and is being developed for iOS users, as of now and they will be able to speed up their voice notes. Pixabay Photo


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