- Mahindra & Mahindra stock hits 52-week high as brokerages bullish on counter post Scorpio-N launch; check target prices
- GST Council meet begins today: Know agendas of Finance Minister Nirmala Sitharaman's led two-day meeting
- Security deposit on commercial LPG connection goes up by Rs 1050 for 19-kg cylinder; check new rates
- Cash-starved Sri Lanka to end fuel duopoly to ease fuel shortages
- Xiaomi 12S series set to launch with Leica cameras on July 4: Check key details here
RBI Alert: Not happy with your bank's reply on a complaint? Do this
RBI Alert: In personal messages to bank customers, the Reserve Bank of India (RBI) is alerting them on what to do if the commercial lender fails to resolve a complaint against deficiency in service within a month.
RBI Alert: In personal messages to bank customers, the Reserve Bank of India (RBI) is alerting them on what to do if the commercial lender fails to resolve a complaint against deficiency in service within a month. "Complaint for deficiency in service by bank unresolved for a month? Visit banking Ombudsman bankingombudsman.rbi.org.in for help. Give a miss call to 14440," reads the RBI message. You can reach out to the banking obmbudsman with your complaint. The name and contact details of your nearest banking ombudsman scheme are available at: https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm.
What is Banking Ombudsman scheme?
According to the official RBI website, "The Banking Ombudsman Scheme is an expeditious and inexpensive forum for bank customers for resolution of complaints relating to certain services rendered by banks. The Banking Ombudsman Scheme is introduced under Section 35 A of the Banking Regulation Act, 1949 by RBI with effect from 1995. Presently the Banking Ombudsman Scheme 2006 (As amended up to July 1, 2017) is in operation."
Who is a banking ombudsman?
The RBI says, "The Banking Ombudsman is a senior official appointed by the RBI to redress customer complaints against deficiency in certain banking services covered under the grounds of complaint specified under Clause 8 of the Banking Ombudsman Scheme 2006 (As amended up to July 1, 2017)."
You can send complains of all Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks to the banking ombudsman.
You can file a complaint before the Banking Ombudsman if the bank fails to reply to your complaint within a period of one month after receiving it. You can also approach the banking ombudsman if the bank rejects your complaint, or if you are not satisfied with the reply given by the bank.
Get Latest Business News, Stock Market Updates and Videos; Check your tax outgo through Income Tax Calculator and save money through our Personal Finance coverage. Check Business Breaking News Live on Zee Business Twitter and Facebook. Subscribe on YouTube.