Indian Railways ALERT! Big benefits available now, as Railways launches Rail Madad, cuts helpline numbers to just one

Indian Railways has launched yet another service for the benefit of passengers and this one is called Rail Madad. So, if you are a train passenger and your journey is not perfect for any reason, all you need to do is get some Rail Madad.

ZeeBiz WebTeam | Jan 03, 2020, 11:50 AM IST

Indian Railways has launched yet another service for the benefit of passengers and this one is called Rail Madad. So, if you are a train passenger and your journey is not perfect for any reason, all you need to do is get some Rail Madad.

Also, another service has been upgraded. So, if you are a train passenger and something is bothering you, you don't need to dial several numbers, like earlier, because now it has been made simple - there is just one! 139. The Indian Railways has integrated all 30 helpline numbers with its 139 service.

You can also use the Rail Madad Application. How it works? Here's the answer.

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Indian Railways Rail Madad App

Indian Railways Rail Madad App

Railway ministry has  launched ''Rail Madad'' App and portal through which a passenger can file complaints and these will directly reach the officer concerned. Let' s know how this application works. Photo: Rail Madad, Official site

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Rail Madad Available on Google app store

 Rail Madad Available on Google app store

It is available on Google app store and from there, you can install this application. There are 4 options available for complaints, these include Train, Station and Track. Along with these options, there's one suggestion option as well.Photo: Google play, website

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Train and Station categories to file complaint

Train and Station categories to file complaint

Under Train option, if you have any complain about the train, you fill up all details like, description of the complaint, journey detail and you can also post a picture and submit. The station complaint  works with same procedure. Photo: Rail Madad, Official site

 

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Track Your Railways Complaint Live

Track Your Railways Complaint Live

The complaints will reach directly to the the department officer. After filing complaint,with the help of the option of Track, we can track live that the officer has seen or resolved the complaint or not. Once the problem get solved, the officer has to press okay. Photo: Reuters

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Rail Madad App is perfect solution for train passengers

Rail Madad App is perfect solution for train passengers

So, next time if you traveling in train but facing issues, so you don't need to worry because this application can be a perfect solution for you for all your railway related worries! Photo: Reuters