RBI to introduce dedicated IVR system for tracking status of complaints against banks, NBFCs

 With the launch of CMS, the processing of complaints received in the offices of Ombudsman and Consumer Education and Protection Cells (CEPCs) of the Reserve Bank has been digitalized, said the governor.

RBI to introduce dedicated IVR system for tracking
RBI has launched CMS on its website for lodging complaints against banks and NBFCs with a view to improve customer experience in timely redressal of grievances. Image source: Reuters

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