IRCTC to revise e-ticketing policy; hopes to help startups

IRCTC is planning to reduce the excessive load on its website along with ‘rationalise’ the charges levied on business to consumer agents through its revised policy on electronic ticketing, said an Economic Times report.
 
“IRCTC has made few changes in B2C policy of E-ticketing. Policy changes have also been made to make the charging policy for B2C service providers more rational. It will have no impact on pricing of tickets to the public through B2C service providers as they are authorized to charge Rs 20 per ticket for second class and sleeper class and Rs 40 for AC classes,” said an IRCTC spokesperson, as cited by ET.
 
According to the report, the railway ticket booking arm of the Indian Railways is also of the opinion that this move will help reduce the excessive load that these B2C agents throw onto IRCTC’s ticket booking website. 
 
“Few B2C service providers are making a very large number of tickets while others are very low on ticketing but their enquiry load is more,” the spokesperson added. 

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IRCTC also hopes that while booking tickets, these charges would help reduce the front loads on startups who can provide a better user experience to the customers.