Good news for flyers! Like IRCTC Disha, aviation ministry's AirSewa 2.0 chatbots to solve passenger queries
AirSewa 2.0: Major improvements in the upgraded app include features such as secure sign-up and log-in with social media, chatbot for travellers support, improved grievance management, including social media grievances, real-time flight status and detailed flight schedule.
Union Aviation Minister Suresh Prabhu today launched the upgraded version of the AirSewa 2.0 web portal and mobile app. Passengers will now have access to real-time flight status and schedule besides a chatbot on service 24x7 to answer all queries.
Major improvements in the upgraded app include features such as secure sign-up and log-in with social media, chatbot for travellers support, improved grievance management, including social media grievances, real-time flight status and detailed flight schedule.
"The upgrade and improved version of AirSewa operates through an interactive web portal as well as through a mobile app for both Android and iOS platforms and will offer passengers a convenient and hassle-free air travel experience. The web portal and application will help to capture air travellers’ feedback for policy interventions," said the ministry in its release.
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Speaking on this occasion, Prabhu said that a need was felt for development of an upgraded version of AirSewa to provide a superior user experience with enhanced functionalities. The focus is now on improving the quality of services, he added.
The Minister of State for Civil Aviation, Jayant Sinha, said that today five crore passengers are travelling every year and will grow exponentially in the near future. There was an urgent need of upgradation of AirSewa and systemic intervention in improving customer services.
Air passengers face issues like flight delays, problems in refunds, long queues, inadequate facilities at airports and complaints of lost baggage. The Ministry of Civil Aviation launched AirSewa web portal and mobile app in November 2016 to address this need.
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The AirSewa 1.0 was received well, with around 30,000 app downloads and around 75,000 web portal hits since its launch. It has helped a significant number of air passengers to get their concerns resolved with 92 % closure rate for grievance solutions.
Further upgrades of AirSewa are also being planned which would include DigiYatra registration, airport maps, BHIM payment integration and grievance escalation and transfer.