KPMG-Videocon partners with 247around for Pan India after-sales servicing
KPMG, Videocon’s resolution professional, has handed over Videocon's all India after-sales services to 247around, a digital post-purchase home appliance servicing platform.
KPMG, Videocon’s resolution professional, has handed over Videocon's all India after-sales services to 247around, a digital post-purchase home appliance servicing platform. 247around will provide services such as installations, repair, returns-validation, maintenance contracts, and warranty to ensure seamless customer experience, a statement issued by the company said.
It will enable Videocon’s customers to perform self-diagnostics, decipher issues, and estimate prices much before the engineer arrives at home, it said. Videocon Industries is now back into the process of manufacturing, sale, and distribution of consumer goods. The company recently launched India’s latest AI-enabled television, which is the flagship product of the season.
"Powered by Sensy Technology, the television provides a superior viewing experience and takes care of a family’s diverse tech needs. However, to help the users adapt to and accept this new generation of smart TVs comfortably, they need assistance that is easily accessible. This is where 247around steps in," it said.
Nitin Malhotra, CEO and co-founder of 247around said, “Consumers prefer buying latest appliances which enhance their lifestyle but what matters the buying decision most is the after-sale feedback of the brand, our unique the proposition is that we use technology to our advantage in order to provide seamless repair experience to customers. We use remote diagnostics and more to know in advance what exactly has gone wrong in the product, such that engineer armed with relevant parts can arrive at your doorstep thus minimizing the downtime. Through our association with Videocon, we will enable the brand to manage its customer loyalty efficiently.”
247around is a technology-abled platform that offers its brand partners services for better customer experience.