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Home » Companies News

IndiGo suspends staffers for misbehaviour with woman passenger

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IndiGo suspends staffers for misbehaviour with woman passenger
Earlier this month, a video clip of IndiGo staff assaulting a passenger at the airport in the national capital had gone viral. Image Source: Twitter/ IndiGo
Updated: Tue, Nov 21, 2017
08:32 am
PTI
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IndiGo has suspended two staffers for allegedly misbehaving with a woman passenger at Guwahati airport.

The incident involving lawyer Krishna Sarma happened yesterday wherein her mobile phone was allegedly snatched by a staff to delete certain pictures clicked by her.

Regretting the "unpleasant experience" of Sarma with its airport staff, IndiGo said, "based on her complaint, has suspended the two employees involved in the incident pending investigation".

When contacted, Sarma told PTI, "I am satisfied that IndiGo responded with such alacrity". But, she refused to talk further about the incident.

In its statement, IndiGo said the airline has been in touch with Sarma and regretted the inconvenience caused to her

"In fact, we have kept her informed of the immediate steps that IndiGo has taken following her complaint," the statement said.

According to a message circulating on social media, Sarma clicked some pictures when her luggage was being screened again and again.

After checking her bag, one of the staff allegedly said she had to delete the pictures. Despite the passenger saying that the pictures have been deleted, the staff forcibly snatched her phone and proceeded to delete the same from 'recently deleted' folder in the phone, as per the message purportedly attributed to Sarma.

Following the incident, she complained to the airline.

Earlier this month, a video clip of IndiGo staff assaulting a passenger at the airport in the national capital had gone viral. Later, the airline apologised for the incident while a probe by aviation regulator DGCA is on. 

TAGS:
IndiGowoman passengerIndiGo staffairlineDGCAAviation
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Will IndiGo gain from Jet Airways crisis? Detailed analysis and experts' take Will IndiGo gain from Jet Airways crisis? Detailed analysis and experts' take
Mumbai to Bengaluru airfare alert! Jet Airways, SpiceJet, Indigo flight tickets jump by 346% to 638% on Tuesday Mumbai to Bengaluru airfare alert! Jet Airways, SpiceJet, Indigo flight tickets jump by 346% to 638% on Tuesday
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Scheduled cancellations of 30 flights daily to continue till March 31, says IndiGo Scheduled cancellations of 30 flights daily to continue till March 31, says IndiGo

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