Big feat! Mahindra customer care digital initiative ‘With You Hamesha’ crosses 8 lakh mark - Check its benefits

It's a big feat by Mahindra & Mahindra (M&M) Ltd in the automobile after-sales technology offerings! The customer care digital initiative of Mahindra & Mahindra (M&M) - ‘With You Hamesha’ has crossed 800,000 registered customers. ‘With You Hamesha’ is available on both web and mobile platforms.

M&M has said that marking the 6th anniversary of customer care digital initiative ‘With You Hamesha’, the car maker added some new and industry first features to the customer care app.

Commenting on the achievement, Veejay Nakra, Chief of Sales & Marketing, Automotive sector, Mahindra & Mahindra Ltd. said, “Mahindra has always strived to be an early-adopter of next-generation technology, be it in products or services that we offer to our end consumers. ‘With You Hamesha’ is one such initiative that has truly revolutionized the customer ownership experience through its multifaceted service offerings. We, at Mahindra, are committed to providing many more novel & exciting features in this space in times to come”.

Here are key highlights of the  ‘With You Hamesha’ 8 lakh mark announcement:-

- With several Industry First Features, the app has been downloaded by 3 lakh users and has a rating of 4.3 on Google Play, the highest among its competitors, as per company statement

- To commemorate the 6th anniversary, two new features have been added to the app: ChatBot and DigiLocker.

Chatbot: With You Hamesha TotBot

The chatbot, named “With You Hamesha TotBot” is an automated chatting platform for Mahindra after-sales domain that gives quick information to customers about their vehicles, and makes transactions like service bookings, feedback, locating a dealer, SOS request, warranty extensions and enrolling for roadside assistance as easy as chatting with a friend, says compnay.

"Mahindra has interestingly called the chatbot a “tot” taking cognizance of the fact that artificial intelligence is poised to evolve and revolutionize customer service in the near future, and the With You Hamesha TotBot is all set to learn and evolve steadily," the auto maker added.

DigiLocker on With You Hamesha 

The DigiLocker feature will enable customers to access their vehicle and personal documents like the RC, driving license, PAN card, and Aadhar card on the move. These e-documents are valid and accepted by traffic departments across the country.