Most Indian banking apps lag behind in functionality: Report
However, compared with 2019, banks have improved their user experience only marginally and lag behind in functionality, said the report which evaluated the smartphone apps of five banks in India -- Axis Bank, HDFC Bank, ICICI Bank, Kotak Mahindra Bank, and State Bank of India (SBI).
About 70 per cent of Indian online adults with a bank account do their banking on a mobile app or website using their smartphone, show data from Forrester. Photo: Reuters