HDFC Bank customer? How to keep your money safe? Check DOs and DON'Ts to avoid online banking frauds

Prashant V. Singh | Nov 17, 2020, 02:30 PM IST

HDFC Bank Ltd. has announced the launch of “Mooh Band Rakho,” a campaign to increase awareness on cyber frauds and preventing them. The Bank will be conducting 1,000 workshops in the next 4 months across the country. Following simple steps such as not sharing card details, CVV, Expiry Date, OTP NetBanking/ MobileBanking Login ID & Password over Phone, SMS, email and social media can help general public keep their money safe.



Important for general public including bank customers to note:

Important for general public including bank customers to note:

-HDFC Bank or any other bank will never ask for your OTP, NetBanking/MobileBanking password, Customer ID, UPI PIN for deferring your EMI payments.

-Please do not share any confidential details with anyone over phone, SMS, Email with anyone.


Secure Banking tips:

Secure Banking tips:

-Do not share PIN, passwords, bank details with anyone.          

-Keep your bank informed when you change your address, contact number or email ID.

-An HDFC Bank representative will call you if any suspicious transaction is noticed in your account / card. The bank will call from phone number – 61607475.

-Always save your regional phone banking number on your contacts list, which will help in case of emergencies when your card is lost or stolen or you get a suspicious transaction alert. You can call 61606161 or on toll free number – 18002586161 to reach HDFC Bank’s Phone Banking.

-Do not conduct banking transactions from your mobile, tablet, laptop, when it is connected to public / free Wi-Fi, which is open and therefore unsecured.


HDFC BANK: “Mooh Band Rakho” campaign

HDFC BANK: “Mooh Band Rakho” campaign

It supports the International Fraud Awareness Week 2020, the global movement to minimise impact of fraud which is being held from November 15 – 21. This is the 2nd year HDFC Bank is participating in this. The “Mooh Band Rakho” campaign was initially launched by the Bank to fight COVID 19 and it has now been extended to fighting cyber fraud.

At a virtual event, the “Mooh Band Rakho” campaign was launched by Retd. Lt General Dr Rajesh Pant, National Cyber Security Co-ordinator, Government of India and Jimmy Tata, Chief Risk Officer, HDFC Bank.


What Jimmy Tata, Chief Risk Officer, HDFC Bank says

What Jimmy Tata, Chief Risk Officer, HDFC Bank says

“This campaign is the need of the hour as more and more individuals are accessing banking services online. This has gathered momentum during the pandemic,” said Jimmy Tata, Chief Risk Officer, HDFC Bank. “As a socially responsible corporate citizen, we regularly organise Secure Banking workshops for customers and general public across the country. Through this campaign we are aiming to take it to the next level by involving all stakeholders including investigating agencies.”

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