Flyers rejoice! You may get anything between Rs 5,000 to Rs 20,000 for flight delays, cancellations

Apr 20, 2018, 12:16 PM IST

Big boost for flyers likely as they could be paid a compensation of up to Rs 20,000 for flight delays and cancellations, a draft passenger or citizen's charter has proposed.

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The compensation is Rs 5000 for being denied boarding.

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Also, draft proposal includes full refund if the delay is over six hours. 

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If a flyer misses connecting flights due to airline cancellations, the compensation amount could be as high as Rs 20,000, the charter has proposed.

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Compensation for denial of boarding could be Rs 5000. 

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The charter, framed by the Ministry of Civil Aviation, is expected to be placed in public domain soon.

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Charter would mention all entitlements of an air traveller. Existing regulations of the DGCA, the aviation watchdog, with regard to compensation were not "passenger-friendly". That is why the ministry is working on an easy-to-understand passenger charter.