TRAI mandates refund of overcharged amount to customers, reduces audit compliance burden for LSAs
The new regulations on Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2023, dated September 11, 2023, will result in reduction of audit burden by almost 75 per cent and enhance Ease of Doing Business (EODB), Trai said in a release on Wednesday.
"The new regulation shall now cover critical tariff offerings like related to international roaming, even with low subscriber base," Trai said. Image Courtesy: Reuters.