Key highlights:

  • 5% decline in the overall cab booking for the industry in Q1 2017
  • Driver strikes due to low incentives resulted in lower bookings
  • Driver income declined by 45% quarter on quarter

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The Indian online cab market, led by Ola and Uber, has taken a hit so much so that cab bookings declined for the first time in the first three months of this year. 

RedSeer Consulting data show that there was a 5% decline in the overall cab bookings for the industry in Q1 2017. This is a first decline in app-based cab bookings in India. 

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The report noted that driver income declined by 45% quarter on quarter (QoQ) due to a sharp reduction in ride incentives, by the online cab companies to push profitability.

The report says that first three months of this calendar year were marked by a clear tussle between growth and profitability. “Growing focus on profitability pushed players to cut down on driver incentives - a move which led to driver strikes across India, with the associated supply crunch contributing to a fall in rides for the industry,” it said.

The main two reasons for the decline in overall cab booking growth in India was due to the supply crunch caused due to driver strikes across major cities in India in January and February and the dropping of the consumer demand in terms of monthly active users for leading players.

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There was a drop in supply of cabs as many drivers chose to leave the online platforms and shift into other offline driving jobs or changed professions entirely, says the RedSeer report.

Both the Indian online cab players saw a stagnation in consumer demand with the falling Monthly Active Users (MAUs). This indicates a slowdown in the addition of new users itself which is an indication of the metro markets moving towards saturation, RedSeer said. 

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The report also pointed out that there was a minor decline in the share of cashless rides. “With the economy slowly recovering from demonetisation and an increase in liquidity in the market has resulted in a slight increase in cash as a mode of payment,” it said.

Source: RedSeer Consulting

The drivers going on strike also meant that the expected time of arrival (ETA) declined slightly in the past quarter due to the supply crunch caused by the strikes. New Delhi and Bengaluru saw a major increase in ETA due to the massive supply crunch in Q1 2017.

India however still is expected to see a large growth in online booked trips as there was a three times growth in rides from 2015 to 2016. This is expected to increase by 5 times by 2020 as it will grow to 150-170 million, expects the report.