How Wolken Software is helping modern organizations transform their relationships with customers

Wolken's journey began when over a decade ago both the founders Rohan Joshi and Sudhir Prabhu realized the potential of ServiceDesk market and how rapidly it was growing with a lot of scope for making and delivering a ground-breaking product, thereby laying the foundation of Wolken Software in 2011 as a privately held software company.

The company set out to help modern organizations transform their relationships with customers and employees with out-of-the-box, configurable and scalable enterprise-class service desk solutions deployed on the cloud or on-premise.

Prior to the launch of Wolken Customer ServiceDesk, both the founders had used a product demonstration to showcase the software to 200 CIOs across all industries globally. These product demonstrations helped them identify pain points like time consumption and a tedious process for software configuration, high operational and maintenance costs, and difficulties with data migration and integrations.

Now Wolken software has its offices  in Palo Alto, CA, and Bangalore, India and is on a mission to provide a world-class ServiceDesk and foster innovation in the industry with a  vision to create an affordable platform for businesses around the globe.

Contribution in the Indian SaaS market space

Wolken has helped businesses reduce costs, improve existing operations' quality, and provide rapid, low-cost innovation. With Wolken, CXOs and CIOs can deliver superior customer service, enhance their CX, and reduce their total operations and sales support costs.

Talking about the numbers, Wolken has reduced support costs by 30%, implementation time by 50%, increase the efficiency by up to 35%, and cost saves on their current cost of operations by up to 50%.

Product portfolio & its USPs

Wolken ServiceDesk is a simple, scalable, secure, cloud-native solution for internal and external customer service. Including Customer ServiceDesk, IT Service Management, and HR Helpdesk.  Wolken ServiceDesk offers multiple configurable tools essential for every enterprise, 24/7 backend support to ensure a fast response and satisfactory solutions with every interaction. Wolken ITSM ServiceDesk is PinkVerified and ITIL Compliant.

The ServiceDesk is enriched with features like omnichannel support, a fully integrated knowledge base, a reporting and analytics module, personalized views, a customer satisfaction survey module, and many other key features to enable our customers.

Also, it can be set up for use within minutes for small and medium businesses and weeks for large enterprises; it’s a low to no-code platform. It is incredibly user-friendly, and it can be integrated with various third-party applications with ease.

Clientele

Wolken’s clients are spread across North America, Europe, Latin America & Asia.

The company has over 35 customers, including Fortune 100 and 200 companies worldwide. 12 of their large customers were added to the list of clients during the pandemic when the economy was going south and the world was locked down.

Future plans

The founders aim to grow and enrich their product line and existing products exponentially. They are focussing on growth in the global markets and aiming to hit the 100 Mn $ mark on their revenues by 2027.

(Brand Desk Content)