Spicejet sees highest passenger count in July
Spicejet had the highest passenger load factor among all other airlines in the month of July 2016.
More passengers were seen on Spicejet with 92% ‘pax load factor' as compared to Indigo and Jet which had approximately 83% load each.
DGCA reported that the overall cancellation rate of scheduled domestic airlines for the month of July 2016 was 0.7%.
Jet Lite reported 0.93% cancellations while Jet Airways reported 0.08% as opposed to Indigo that reported 0.4% and Spicejet reported the lowest among the three, at 0.28% cancellations.
The highest percentage of cancellations were from Air Pegasus which reported 29.67% cancellations.
However, Indigo air travellers had the least to complain about as only 0.3% of the total passengers reported complaints as against Spicejet which had 0.9% passenger complaints and Jet with the highest among the three airlines with 1.3% complaints.
Majority of the complaints from passengers were because of flight problems and customer services which comprised of 34.2% and 27.4% respectively.
The third largest complaints were about problems related to customer baggage which was about 17.5% of the total complaints.
Flight problems were reportedly lesser in the month of June that were only 24.5% as opposed to customer service problems which was even higher in June at 30.3% and baggage reported incidents which were the lowest of the three at 19.7%.
On-Time Performance (OTP) of scheduled domestic airlines have been computed for four metro airports - Bangalore, Delhi, Hyderabad and Mumbai by DGCA.
Spicejet had the highest on-time performance reported 79.2% as opposed to Indigo which had 76.8% compliance and Jet Airways and Jet Lite which reported 73.2% OTP.
As per airports, ‘on time performance’ of airlines, Bangalore witnessed the highest level of OTP with 82.8% of aircrafts punctual performances whereas Bombay had the worst OTP of 56.7%.
Jet Airways and Jet Lite together showed highest OTP in Bangalore airports (86.3%) whereas Spicejet showed highest OTP in Hyderabad (84.6%) and Indigo was greatest OTP in Delhi airports (84.2%).