GM exits India: Are you a Chevrolet car owner? Find out what happens to your car's servicing
- GM to continue offer after sales service to customers after shutting domestic sales
- Spare parts to be available to customers
- GM says will honor all after sales agreements of customers
General Motors (GM) on Thursday said that it will stop selling cars in India by the end of this year. Where does this leave owners of Chevrolet cars in India especially with their car's servicing, after sales service, and other issues?
The US-based company's Talegaon plant will now concentrate on production only for export markets, said the company in conference call with media.
The company claims that the reasons for this decision was the financial losses due to its India sales and that any plans to increase investment in the country would not give them returns in terms of leadership position or a significant rise in market share.
While GM pulls the plug on India, 400 employees of the company will lose their jobs.
However, the biggest question on the minds of customers is what will happen to the car they had bought.
GM currently sells seven models in India, including Spark, Beat, Sail (sedan and hatchback), Cruze, Enjoy, Tavera and Trailblazer.
Kaher Kazim, MD and President of GM India, said that the company will end its domestic sales in India by December 31, 2017, but will continue to provide after sales service for a longer period.
“We will honor all our commitments to customers, this includes our after sales service agreements to them. We will continue to support all local stakeholders,” he said.
The company however did not give a timeline till when it will end it after sales service to customers.
Kazim further said that customers need not worry about the parts of the GM cars that they have sold in India as the parts will still be available to customers long after it stops domestic sales in India.
Kazim said for those who have already booked a GM car will be contacted regarding what their decision going forward will be.
He reiterated their commitment to honoring their promises to their customers in India.
Further, the GM official spoke on the fate of dealerships in India.
“We are talking to our dealerships on the transition process and they will help in continuing to provide after sales service to customers. We will provide support to all our dealerships and are currently in discussions with them,” he said.
The company has 150 dealerships in India.