AirAsia suspends Kuala Lumpur- Goa route
AirAsia Berhad to suspend its three times weekly AirAsia suspends Kuala Lumpur - Goa route effective from 7th June, 2016 as part of its route rationalisation initiatives. The affected guest for this route can get full refund.
The company, on Tuesday announced the suspension of this route. Guests that are affected by the suspension of this route will be offered options to alleviate any inconvenience that might occur. Apart from full refund, the guests can move flight to an earlier date before the suspension. Also, the guests can choose full credit shell with 180 days validity.
In a release, the company said, the guests will be notified directly via their registered member email account as well as via an SMS notification.
Spencer Lee, Head of Commercial for AirAsia Berhad said, “We take very careful considerations for every new route that we introduce. However, this suspension is due to our route rationalisation exercise. Despite this route adjustment, we remain committed to the Indian market and look forward to return to Goa in the future.”
The airline urged the travellers to keep their email addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles to ensure that the airline can reach them to assist them.
Guests can also get in touch with AirAsia’s Customer Care Team via social media by simply tweeting to twitter.com/AskAirAsia for further enquiries about this route suspension.