To make the biggest technology backbone for tax filing more convenient, GST Network (GSTN) has started conducting surveys by calling up taxpayers enquiring about their experience on the portal.
GSTN Chairman Ajay Bhushan Pandey said about 500 calls a day are made from a full fledged call centre seeking feedback from businesses which have filed returns.
"In the GST system, we constantly keep on collecting feedback from the public. We also do survey everyday and proactively call business which have filed returns. We ask for their experience and where they had difficulty," Pandey told
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