Skip call centre queue with Indigos Plan B Service for cancelled, rescheduled flights
You are eligible for Plan B if your flight has been cancelled or your flight timing has been brought forward by 1 hour or more from the scheduled time of departure, or postponed by 2 hours or more from the scheduled time of departure.
Did your Indigo flight got cancelled or there is a schedule change? If yes, then you can opt for the budget carrier's Plan B Service.
The airline has informed about the same via a tweet. "6EUpdate: Currently, we're experiencing high call volumes at our contact centre. If your flight is cancelled or there is a schedule change, we recommend you skip the call centre queue and get similar experience by opting for Plan B service https://bit.ly/2gN0JGx," IndiGo tweeted.
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