The pandemic posed significant challenges for supply chains globally. Even in 2022, restrictions in different parts affected the supply chains, thus disrupting manufacturing. 

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A survey that Ernst & Young LLP (EY US) conducted in late 2020 and again in September 2022 found that enterprises plan to shake up their supply chain strategies to become more resilient, sustainable and collaborative with customers, suppliers and other stakeholders. 

To do that, such enterprises are investing in supply chain technologies like AI and analytics and robotic process automation while retraining workers.

Often in uncertain economic environments, companies slow their technology investments. However, 92 per cent enterprises did not halt technology investments during the pandemic, the survey showed.

This shows the value of a digital supply chain in helping companies beat disruptive forces and respond to volatile supply and demand to meet the demand.

In this backdrop, GEP, a global leader in supply chain and procurement software and services, has opened up its third office in India. Already operating from Mumbai and Hyderabad, the company plans to take full-time employees to 80 or 100 this year after the initial recruitment of 20 employees for the Coimbatore office. 

"Global manufacturers in particularly are keeping a close eye on the impact on suppliers. The demand has come back fully post the pandemic," said Roopa Gandhi, president and founder, GEP.

The survey showed that supply chain visibility was a top three priority in late 2020 and the top priority in 2022.