There is a community of Commercial Vehicle Owners who consume USD120 Billion worth of Goods & Services but always get a raw deal. Transport Mall is on the way to creating a dedicated platform for CV owners to fulfill all their requirements. We talked to Moninder Singh, Founder & CEO of Transport Mall regarding their future plans:

Q-1) Could you tell us a little about the Transport Mall? What services do you provide to owners of commercial vehicles? How will this platform benefit them?

Transport Mall is India’s first social commerce platform for commercial vehicle owners. It helps bridge the gap that CVOs face in the industry by providing relevant and reliable information to them through Transport TV, safe and quick motor insurance for their vehicles, a network of safe to stay Dhabas in 12 different states, and a unique TV helpline for providing guidance & resolutions to various trade-related issues.

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Trucks, buses, cabs, and 3-wheelers make up the majority of commercial vehicles in India. But due to the fragmented nature of the industry, Commercial Vehicle Owners (CVOs) suffer from low business margins in spite of the fact that they consume products & services worth USD 120 Billion annually in India alone. Transport Mall as a platform promises to plug these holes and improve the ease of doing business and profitability of CVOs.

Q-2) What additional services would the company offer in the near future.

The CVO community has multiple business requirements which can be fulfilled through this platform. There are broadly two types of products that will be available on this platform in near future. One is consumables like tyres and auto components and the second is financial products.

Q-3) Do you have any competitors in the market, if so, how does the platform keep ahead of the competition?

As a marketplace for Commercial Vehicle Owners, we don’t have any direct competition but yes category wise we compete with traditional channels of sales like agents or offline retailers. Our primary edge over the competition is the relationship and trust we have developed with CVOs through Transport TV, in addition to better pricing and convenience. Moreover, Transport Mall is being developed as a one-stop-shop that will offer all services and products that are required by commercial vehicle owners in India.

Q-4) How does Transport Mall generate revenues? How much growth have you witnessed over time since your inception?

Transport Mall generates revenue from platform fees and we have witnessed a 2.5X growth in the second year of our operations. Our endeavour is to build a long-lasting business with strong fundamentals.

Q-5) Tell us a bit about your app? How many downloads have you witnessed? How does it make the user experience smooth for CVOs?

We launched the android version of our mobile app in September 2021 and till now we have garnered more than 250000 downloads. This is already the number one app in its category, which is catering to the needs of the CVO community. Our user engagement time, which is the amount of time a user spends on the platform is a phenomenal 58 minutes, which is much more than any other e-commerce platform. This is rather closer to the user engagement on OTT platforms.

Q-6) Which cities do you cater to? Do you plan to expand to other geographies? 

We are already catering to more than 25 states which includes more than 600 cities and villages. For the time being, we will focus on enriching the customer experience where we are present at the moment before expanding further in the coming future.

Q-7) Can you share some numbers; Transport mall has generated? Are you planning to raise any funding?
Our lifetime gross merchandise value till now is close to Rs 20 crores without making a single cold call. More than GMV what we feel is more important is the strength of the platform that we have created and the phenomenal engagement we are getting. We get around 25 million unique visitors every month on our news platform. More than 800 CVOs or people from the same ecosystem reach out to us every day.

And yes, we are in the process of raising a Pre-Series A round. Till now we have raised 4 crores from angel investors.

(Brand Desk Content)