Setback for India: US senator wants to protect call centre jobs for Americans
According to a study by the Communications Workers of America, the largest communications and media labour union in the US, India and the Philippines are the top two destinations for US companies off-shoring call center jobs. American companies also have opened call centers in countries including Egypt, Saudi Arabia, China and Mexico, the study noted.
The bill also guarantees US customers the right to ask to transfer their call to a customer service agent who is physically located in the US. Image source: Reuters