IndiGo Flight Cancelled: How to claim refund or rebook your ticket—Full process explained

IndiGo Cancelled Flight Refund Rules: IndiGo passengers are facing major travel disruption as the airline’s operations continue to remain strained for the fourth straight day. The situation has caused long delays, large-scale cancellations and a sharp jump in airfares on several domestic routes.

Several airports, including Delhi, Chennai and Hyderabad, have cancelled many IndiGo services since Thursday. Delhi Airport has stopped all IndiGo departures from the capital for the day. Other major airports have also dropped multiple 6E flights, leaving thousands of travellers rushing to change plans.

The airline has linked the disruption to new Flight Duty Time norms for crew members. IndiGo has also warned that more cancellations and delays may occur through the day. With a large number of flights affected, passengers are now looking for refund and rebooking options.

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Are passengers eligible for a refund?

Yes. Travellers can claim a full refund if IndiGo cancels the flight or does not operate it as scheduled. They can also choose to rebook on the next available flight at no extra cost.

Under DGCA rules, even passengers holding non-refundable or promotional tickets must get back all taxes and statutory airport charges if they do not travel. Refunds must be processed to the original mode of payment. For tickets booked through travel agents or other portals, the refund will be issued through the same channel.

If the airline is responsible for the delay or cancellation, the passenger has the right to demand a refund or opt for rebooking. DGCA guidelines also make it mandatory for airlines to process refunds within the stipulated time.

IndiGo flight Cancelled: How to claim refund or rebook your ticket

Here is a clear, step-by-step guide for travellers affected by the disruption.

1. Check your flight status

Visit the IndiGo website or mobile app.
Open Manage Booking and enter your PNR and last name.
Confirm whether the flight has been marked as cancelled.

2. Choose refund or rebooking

IndiGo offers two options:

- Full refund

- Rebooking on the next available flight without extra charge

Select the option that suits your travel plan.

3. Request refund online (if you choose refund)

Go to the IndiGo Refund page.
Select “Cancellation / Refund for Cancelled Flight.”
Enter PNR, email ID and passenger details.
Submit the form.

- If you paid online

The amount will be returned to the same card or payment method. Refunds usually show up in 5–7 business days.

- If you paid in cash

Visit the airport ticket counter where the booking was made. Show the physical ticket and a valid ID to claim your refund.

- If you booked through a travel agent

The refund will be processed by the agent or portal. Contact them directly if the refund is delayed.

4. Track your refund

Watch for an email confirmation from IndiGo.
If the amount does not reflect in 7–10 business days, reach out to IndiGo support through the app, website or call centre.