Call centre employee? Your job is under threat; here is why
Call centre jobs have been a great entry point for many in the segment and for the smart workers growth has been massive! All this may change, soon. So, much so, that jobs themselves may be lost on a vast scale and they may be replaced by 'virtual agents'.
AI is the hottest new trend in the industry and after Google soaked its hands early with Duplex. Image source: Pixabay