MahaRERA clears record number of complaints, brings major relief to homebuyers

The Maharashtra Real Estate Regulatory Authority (MahaRERA) has significantly improved its performance in resolving cases lodged by homebuyers. The authority managed to clear 6945 complaints during 2025, while 5073 new complaints came in during the same time. The organisation achieved its highest complaint disposal rate at 137 per cent, highlighting both faster case handling and improved case operations.

Officials informed that, compared to earlier years, a large number of complaints have been cleared in the last two years. Homebuyers gained significant relief from this situation as they faced issues with delayed possession, construction defects and missing amenities in their housing projects.

Focus on clearing old pending cases

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MahaRERA has been giving priority to resolving old and long-pending complaints. As part of this effort:

• The authority has begun its hearings process for all existing complaints that still require resolution.
• The authority is implementing a methodical approach to eliminate its existing case backlog.
• The organisation currently has 6,000 complaints, which remain unresolved, although some complaints were received recently.
• The hearing process for new complaints usually begins within a few months after the registration date.

Homebuyers in the state submit approximately 5,000 complaints to the authorities every year.

Improved disposal rate in the last two years

MahaRERA received 23,854 complaints during its first seven years after starting operations in 2017. The organisation solved 14,902 complaints from the total received. The disposal rate during that period ranged between 50 per cent and 70 per cent.

However, in the last two years, the authority has shown a major improvement:

2024

• The total number of complaints filed with the organisation reached 3868.
• The organisation successfully resolved 4,775 complaints.
• The organisation achieved a disposal rate of 123 per cent.

2025

• The total number of complaints filed with the organisation reached 5073.
• The organisation successfully resolved 6945 complaints.
• The organisation achieved a disposal rate of 137 per cent.

The disposal rate observed during the two-year period stands at 127 per cent.

There were excellent arrangements and faster performances by senior officers, including Chairman Manoj Saunik and others, to mark this growth.

Aim to ensure safe investment and timely project completion

MahaRERA was established in May 2017 to control the real estate industry while safeguarding homebuyers rights. The authority is now taking additional steps to prevent complaints in the future.

Key initiatives include:

• The registration process requires a complete project examination through its registration phase.
• Three separate expert groups examine all legal issues together with financial matters and technical information.
• The developers must fulfil every requirement before their projects receive approval.

The authority aims to reach two important objectives, which include zero complaints and complete housing project delivery by their established deadlines.

Officials have also advised homebuyers to carefully check project details and read all documents before making property investments. The knowledge will help decrease conflicts while providing protection for residential property purchases.