This is how SBI online can help get rid of your debit card, credit card problems at ATMs
There are times when you swipe your credit card and debit card at an ATM machine, but it fails to dispense cash. This is one of the worse nightmares of customers coming true. In most cases it is due to a problem with the ATM machine or the server.
To make sure you do not lose your hard-earned money, you should immediately file a complaint with the bank. Source - SBIonline.