SBI customers alert! State Bank of India warns of fake customer care calls - Check what to do

SBI or State Bank of India has issued a warning for its customers to remain safe from the fake customer care calls. The bank warned SBI customers through a tweet.

SBI customers alert! State Bank of India warns of fake customer care calls - Check what to do
SBI further said that for any query, SBI customers can log in at the official website bank.sbi where all customer-related details are available for SBI customers. Photo: Reuters
Written By: Asit Manohar
Edited By: Manas Tiwari
Updated: Mon, Nov 25, 2019
05:21 pm
New Delhi, ZeeBiz WebDesk
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The SBI or State Bank of India has issued a warning for its customers against fake customer care calls. The largest bank of India informed about the fake customer care racket to its customer through a tweet from its official Twitter handle on November 20, 2019.  In this tweet, the State Bank of India advised SBI customers not to get misled by fake customer care numbers & avoid falling prey to fraudsters. The SBI further said that for any query, SBI customers can log in at the official website bank.sbi where all customer-related details are available for SBI customers.

See SBI tweet below:

"Don't get misled by fake customer care numbers & avoid falling prey to fraudsters. Ensure that you always procure contact and branch information from the official #SBI website - https://bank.sbi," the SBI tweeted on November 20, 2019. This SBI tweet on fake customer care calls means that an SBI customer should not share one's SBI Debit Card, SBI Credit Card or its PIN number with any of the bank officials as such information is never asked by any of the bank officials.

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Decoding the SBI tweet for all SBI customers; Pavan Duggal, a New Delhi-based cybercrime expert said, "A customer care caller from any bank would never ask for highly confidential details like customer ID, date of birth, Aadhaar card number, PAN card number, debit or credit card number and its PIN etc. If someone receives any customer care call from one's bank, he or she should never share the highly confidential details mentioned-above." 

Such details are already with the bank and they are not entitled to ask these details from their customers on phone.

For information to the SBI customers, if someone shares one's confidential banking information with fake customer care callers or on social media, then the bank is nor responsible for the future frauds taking place against the customer. So, awareness is the best solution and one should not share such highly confidential banking information with anybody.