Glitches in new ITR e-filing portal: Finance Ministry, Infosys meeting TODAY at 11 AM- Check details

The Income Tax Department has launched the new ITR e-filing 2.0 portal for all the taxpayers on June 7, 2021. However, even two weeks after the launch of the much-talked about new income tax return (ITR) e-filing portal, technical glitches continue to trouble the site. This issue will be taken by the officials of the Finance Ministry with Infosys, the vendor that provided this solution at a meeting today at 11 AM.

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With the launch of the new ITR e-filing portal at incometax.gov.in earlier this month, both the government as well as the IT department had said that the new portal was aimed at making compliance more taxpayer-friendly. However, according to a PTI report on June 14, 2021, users complained of technical issues facing the site from the very first day and not everything has been fixed even after a week. The chartered accountants (CAs) said that the taxpayers are unable to view past e-filed returns and many features/ facilities continue to be marked 'coming soon'.

Now, several stakeholders have submitted written inputs highlighting the issues that the new ITR e-filing portal is facing, as well the areas that need to be fixed. Today's meeting from 11 AM between the Finance Ministry officials and Infosys will discuss the inputs from the stakeholders.

It has to be noted that a day after the launch of the new ITR e-filing portal, social media users had flagged glitches in the new e-filing portal to the Finance Minister. Following this, Finance Minister Nirmala Sitharaman took to Twitter and asked Infosys and its chairman Nandan Nilekani to fix the technical glitches. Replying to this tweet from the Finance Minister, Nilekhani had said that Infosys had been working to fix the problems.

Following this, the Finance Ministry had on June 16 invited written representations from stakeholders regarding glitches or issues faced on the new income tax e-filing portal. These representations would also be discussed in the meeting of finance ministry officials with Infosys representatives on June 22. The meeting would also be attended by members from ICAI, auditors and consultants.

On Saturday, at the annual shareholder meeting of Infosys, the company said that it has been working to resolve the issues and already it has succeeded on some fronts as per the PTI report. Infosys further said it is deeply concerned with the inconvenience caused by the technical glitches in the new income tax e-filing portal, and it is working to resolve all the issues at the earliest.

Infosys Chief Operating Officer Pravin Rao while responding to queries during the AGM said, "Infosys is working to resolve the concerns in the new income tax e-filing portal. For the last week, several of the technology glitches, which impacted the performance and stability, have been addressed. And as a result, we have observed lakhs of unique daily users in the portal."

This new ITR e-filing portal is the portal that common income tax payers will also use to file their annual returns for the assessment year 2021-22, for income earned in financial year 2020-21. The last date for filing of such returns by individual taxpayers is September 30.