Railways and IRCTC jointly open helpdesk at Ahmedabad Airport amid IndiGo operational chaos

The wake of massive flight disruptions caused by IndiGo across India, the Ministry of Railways and IRCTC have jointly established a helpdesk counter at Sardar Vallabhbhai Patel International Airport in Ahmedabad to assist stranded passengers.

IRCTC official Shubham Arya said, “We are booking tickets for passengers directly from the helpdesk on a direct payment basis. As of now, two special trains are running from Ahmedabad to Delhi.” He added, “Railways and IRCTC are operating special trains to Delhi. Passengers can book tickets here on the same day,” ANI reported.

Special trains deployed across the country

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Indian Railways has announced the operation of special trains to facilitate travel amid the ongoing IndiGo flight cancellations. The Western Railway zone is operating many special trains and providing additional coaches to the regular ones in order to meet the increased demand for passengers.

Railway Public Relations Officer Ajay Solanki urged passengers to utilise these services and arrive at stations early to avoid last-minute rush due to traffic delays.

Details of special trains from Ahmedabad

Passengers traveling to Delhi have multiple options:

Sabarmati-Delhi Special Train: Departing on 7th and 9th December at 10:55 PM, reaching Delhi the next day at 3:15 PM.

Sabarmati-Delhi Sarai Rohilla Special Train: Departing 7th December at 5:30 AM, arriving at Delhi Sarai Rohilla at 11:00 PM.

Additional coaches are being added to meet the demand:

AC 3-tier coach to Ahmedabad-Thawe Junction

2nd Class AC coach to Swarna Jayanti Rajdhani Express

Sleeper coach to Sabarmati-Jammu Tawi Express

IndiGo crisis hits civil aviation

The civil aviation industry in India has been facing a huge crisis since last week because of the large-scale grounding of pilots and cabin crews, which was a result of the implementation of the revised Flight Duty Time Limitations (FDTL) norms that were issued by the DGCA last year.

A huge number of passengers had to go through the hassle of long queues, delays, and very poor facilities with some of them left at airports for several hours. A lot of passengers have asked IndiGo to give timely information and help so that the inconvenience in traveling can be reduced.