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A complaint over poor food quality on the Patna-Tatanagar Vande Bharat Express has led to strict action by the Indian Railways. The authorities have now summoned Amul over alleged contaminated curd. 
In response, Amul clarified that videos claiming the presence of insects in its curd cup served on the Vande Bharat Express are misleading.
The investigation conducted by Amul noted that its production process and operational methods had no defects while its production activities remained free from contamination. 
The company confirmed that its ISO-certified facilities produce all products under rigorous quality control procedures. The company demonstrated that curd protects against insect survival because of its acidic properties and its storage method in cold temperatures. 
Amul presented evidence to IRCTC, showing that the problem originated from either the serving tray or the handling procedures used on the train instead of from the actual product.
<h2>What went wrong on the train?</h2>
The incident occurred on the Patna-Tatanagar Vande Bharat Express (Train No. 21896) when a passenger discovered an unexpected element in the food served by the catering staff onboard.
The passenger discovered live worms in his and other passengers meals (Amul curd) on March 15 and they had already consumed a portion of the curd before realising the problem and immediately decided to contact the onboard staff. 
The affected passenger later shared images and details of the incident on the social media platform X, highlighting their problem. 
The passenger reported that all ordered food items, including dal, had quality problems. 
<h2>Issue gains attention</h2>
Following the social media post, the matter received widespread concern over the food quality served on Indian railways. Such operations on the Vande Bharat Express premium service raised concerns about food safety and quality standards.
The complaint showed potential catering service failures resulting in demands for immediate punishment.
Read more: <a href="https://www.zeebiz.com/economy-infra/agricultue/news-goldman-sachs-flags-global-food-risk-from-hormuz-fertilizer-disruptions-392712">Goldman Sachs flags global food Risk from Hormuz fertilizer disruptions</a>
The authorities recognised the problem and started to investigate the matter. The incident raised questions about the procedures used for quality control and the standards of hygiene maintained by food vendors who provided meals to train passengers.
<h2>Railways respond with strict action</h2>
After examining the complaint, Indian Railways took firm action and imposed a penalty of Rs 10 lakh on IRCTC, holding it responsible for oversight of catering services.
The catering service provider received a penalty of Rs 50 lakh as punishment for their violation of contract terms.
The vendor, who received the strongest punishment, had his contract terminated. This step was seen as a strong message against negligence in passenger services.
The Ministry of Railways confirmed through an official statement that they treated the complaint with full seriousness as they prioritise passenger safety and service quality above all other matters. The authorities also indicated that such lapses would not be tolerated in the future.
<blockquote>The complaint regarding food quality raised by a passenger in train number 21896 (Patna - Tatanagar Vande Bharat Express) on 15 March 2026 has been taken seriously. Action taken — IRCTC has been penalised ₹10 lakh, the service provider has been penalised with ₹50 lakh, and…
— Ministry of Railways (@RailMinIndia) <a href="https://twitter.com/RailMinIndia/status/2036810996850028901?ref_src=twsrc%5Etfw">March 25, 2026</a></blockquote>
<script async="" src="https://platform.twitter.com/widgets.js" charset="utf-8"></script><h2>Focus on accountability | Rare Penalty on IRCTC</h2>
The action is being viewed as a significant move, as penalties on IRCTC are relatively uncommon. The Railways have adopted a stricter method, which requires all personnel to demonstrate their responsibility for their work duties.
The incident has once again highlighted the importance of maintaining high standards in onboard catering, especially on premium trains, and has pushed authorities to strengthen monitoring and quality control systems.

A complaint over poor food quality on the Patna-Tatanagar Vande Bharat Express has led to strict action by the Indian Railways. The authorities have now summoned Amul over alleged contaminated curd. In response, Amul clarified that videos claiming the presence of insects in its curd cup served on the Vande Bharat Express are misleading.The investigation conducted by Amul noted that its production process and operational methods had no defects while its production activities remained free from contamination. The company confirmed that its ISO-certified facilities produce all products under rigorous quality control procedures. The company demonstrated that curd protects against insect survival because of its acidic properties and its storage method in cold temperatures. Amul presented evidence to IRCTC, showing that the problem originated from either the serving tray or the handling procedures used on the train instead of from the actual product.What went wrong on the train?The incident occurred on the Patna-Tatanagar Vande Bharat Express (Train No. 21896) when a passenger discovered an unexpected element in the food served by the catering staff onboard.The passenger discovered live worms in his and other passengers meals (Amul curd) on March 15 and they had already consumed a portion of the curd before realising the problem and immediately decided to contact the onboard staff. The affected passenger later shared images and details of the incident on the social media platform X, highlighting their problem. The passenger reported that all ordered food items, including dal, had quality problems. Issue gains attentionFollowing the social media post, the matter received widespread concern over the food quality served on Indian railways. Such operations on the Vande Bharat Express premium service raised concerns about food safety and quality standards.The complaint showed potential catering service failures resulting in demands for immediate punishment.Read more: Goldman Sachs flags global food Risk from Hormuz fertilizer disruptionsThe authorities recognised the problem and started to investigate the matter. The incident raised questions about the procedures used for quality control and the standards of hygiene maintained by food vendors who provided meals to train passengers.Railways respond with strict actionAfter examining the complaint, Indian Railways took firm action and imposed a penalty of Rs 10 lakh on IRCTC, holding it responsible for oversight of catering services.The catering service provider received a penalty of Rs 50 lakh as punishment for their violation of contract terms.The vendor, who received the strongest punishment, had his contract terminated. This step was seen as a strong message against negligence in passenger services.The Ministry of Railways confirmed through an official statement that they treated the complaint with full seriousness as they prioritise passenger safety and service quality above all other matters. The authorities also indicated that such lapses would not be tolerated in the future.The complaint regarding food quality raised by a passenger in train number 21896 (Patna - Tatanagar Vande Bharat Express) on 15 March 2026 has been taken seriously. Action taken — IRCTC has been penalised ₹10 lakh, the service provider has been penalised with ₹50 lakh, and…— Ministry of Railways (@RailMinIndia) March 25, 2026Focus on accountability | Rare Penalty on IRCTCThe action is being viewed as a significant move, as penalties on IRCTC are relatively uncommon. The Railways have adopted a stricter method, which requires all personnel to demonstrate their responsibility for their work duties.The incident has once again highlighted the importance of maintaining high standards in onboard catering, especially on premium trains, and has pushed authorities to strengthen monitoring and quality control systems.

A controversy over poor quality food on Vande Bharat Express has escalated as IRCTC summoned Amul over alleged contaminated curd an Amul representative is expected to respond today.

Amul faces questions as Indian Railways probe Vande Bharat food complaint—What went wrong?

news-amul-faces-questions-as-irctc-probes-vande-bharat-food-complaint-what-went-wrong-392714

A complaint over poor food quality on the Patna-Tatanagar Vande Bharat Express has led to strict action by the Indian Railways. The authorities have now summoned Amul over alleged contaminated curd.  In response, Amul clarified that videos claiming the presence of insects in its curd cup served on the Vande Bharat Express are misleading. The investigation conducted by Amul noted that its production process and operational methods had no defects while its production activities remained free from contamination.  The company confirmed that its ISO-certified facilities produce all products under rigorous quality control procedures. The company demonstrated that curd protects against insect survival because of its acidic properties and its storage method in cold temperatures.  Amul presented evidence to IRCTC, showing that the problem originated from either the serving tray or the handling procedures used on the train instead of from the actual product. What went wrong on the train? The incident occurred on the Patna-Tatanagar Vande Bharat Express (Train No. 21896) when a passenger discovered an unexpected element in the food served by the catering staff onboard. The passenger discovered live worms in his and other passengers meals (Amul curd) on March 15 and they had already consumed a portion of the curd before realising the problem and immediately decided to contact the onboard staff.  The affected passenger later shared images and details of the incident on the social media platform X, highlighting their problem.  The passenger reported that all ordered food items, including dal, had quality problems.  Issue gains attention Following the social media post, the matter received widespread concern over the food quality served on Indian railways. Such operations on the Vande Bharat Express premium service raised concerns about food safety and quality standards. The complaint showed potential catering service failures resulting in demands for immediate punishment. Read more: Goldman Sachs flags global food Risk from Hormuz fertilizer disruptions The authorities recognised the problem and started to investigate the matter. The incident raised questions about the procedures used for quality control and the standards of hygiene maintained by food vendors who provided meals to train passengers. Railways respond with strict action After examining the complaint, Indian Railways took firm action and imposed a penalty of Rs 10 lakh on IRCTC, holding it responsible for oversight of catering services. The catering service provider received a penalty of Rs 50 lakh as punishment for their violation of contract terms. The vendor, who received the strongest punishment, had his contract terminated. This step was seen as a strong message against negligence in passenger services. The Ministry of Railways confirmed through an official statement that they treated the complaint with full seriousness as they prioritise passenger safety and service quality above all other matters. The authorities also indicated that such lapses would not be tolerated in the future. The complaint regarding food quality raised by a passenger in train number 21896 (Patna - Tatanagar Vande Bharat Express) on 15 March 2026 has been taken seriously. Action taken — IRCTC has been penalised ₹10 lakh, the service provider has been penalised with ₹50 lakh, and… — Ministry of Railways (@RailMinIndia) March 25, 2026 Focus on accountability | Rare Penalty on IRCTC The action is being viewed as a significant move, as penalties on IRCTC are relatively uncommon. The Railways have adopted a stricter method, which requires all personnel to demonstrate their responsibility for their work duties. The incident has once again highlighted the importance of maintaining high standards in onboard catering, especially on premium trains, and has pushed authorities to strengthen monitoring and quality control systems.