Was your flight delayed or cancelled? Here is how to get compensation for it

Mar 21, 2019, 15:12 PM IST
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Flight delay or cancellation isn't something new. But, the passengers may face extra trouble in the coming days after the Directorate General of Civil Aviation's (DGCA) decision to ground all Boeing 737 MAX aircraft after the Ethiopian airline carrying over 157 passengers crashed leaving no survivors. The decision has been taken keeping passengers' safety in mind. And, even though just two India airlines - Jet Airways and SpiceJet have these aircraft - the decision has led to cancellation of many flights across the country. 

 

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The airline too has to inform the passengers about cancellation

The airline too has to inform the passengers about cancellation

But, what comes as a relief for passengers are the newly introduced rules which allow them to cancel flights without having to pay anything within 24 hours of the booking. The airline too has to inform the passengers about cancellation at least two weeks before the scheduled time of departure or arrange alternate flight. The passengers should be given these compensation as per new rules. (Reuters)

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Rs 5,000 or booked one-way basic fare

Rs 5,000 or booked one-way basic fare

Rs 5,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having a block time of up to and including 1 hour. (PTI) 

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Rs 7,500 or booked one-way basic fare

Rs 7,500 or booked one-way basic fare

Rs 7,500 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having block time of more than 1 hour and up to and including 2 hours. (PTI) 

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Rs 10,000 or booked one-way basic fare

Rs 10,000 or booked one-way basic fare

Rs 10,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights having a block time of more than 2 hours. (Pixabay)

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File the complaint directly with the airline

File the complaint directly with the airline

The passengers who have confirmed tickets, are carrying valid travel documents and are present at the airport on specified boarding time, check-in time, are entitled to file a claim. They can file the complaint directly with the airline or file grievances on Air Sewa app or portal which is grievance redressal system of aviation ministry. (AAI)

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