Rail Madad: All Indian railways helpline numbers integrated into one - 139

In order to overcome the multiple helpline numbers, the Railway Ministry has decided to integrate all the Indian Railway helpline numbers into one single number - 139. A single helpline number instead of multiple ones will also help in quick grievance redressal and in resolving other enquiries. Source: PTI

The Ministry of Railways has also launched Social Media campaign #OneRailOneHelpline139 to inform and educate the passengers about the Rail Madad. Source: PTI

Several railway grievances helpline numbers were discontinued last year. Now from April 1, 2021, the helpline number 182 would also be discontinued and will be merged into 139. Source: PTI

 It may be noted that the 139 helpline receives enquiry 3,44,513 calls/sms per day on an average. Source: PTI

As per the press release by the Ministry of Railways, the 139-helpline number will be available in 12 languages. The passengers can opt for IVRS (Interactive Voice Response System) or can connect to the call center executive directly by pressing *.

There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users. Source: PTI

 The menu for 139 Helpline (IVRS) is as follows:

1)  For security and medical assistance, a passenger has to press 1, which will connect immediately to a call center executive  2) For enquiry, a passenger has to press 2 and in the sub menu, information about the PNR status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheelchair booking, meal booking can be obtained 3) For general complaints, a passenger has to press 4 4)  For vigilance related complaints, a passenger has to press 5 5) For queries related to parcel and goods, a passenger has to press 6 6) For IRCTC operated trains queries, a passenger has to press 7 7) For knowing about the status of complaints, a passenger has to press 9 8) For talking to call center executive, passenger has to press * Source: PTI