How to cancel train ticket online using PNR number on IRCTC

ZeeBiz WebTeam | Oct 03, 2018, 06:00 PM IST

For those who have bought a ticket from IRCTC and then changed their minds about traveling and want a refund from the Indian Railways, then this is how they should go about doing it. The process is simple. 


1. Enter PNR Number, Train number along with Captcha. Image source:


2. Select check box to confirm that rules and procedure are read. After that click on submit and an OTP will be sent on mobile number given at the time of booking. Enter the received OTP and click submit. Image source:


3. After the OTP is validated PNR details will be displayed on the screen. Image source:


4. After verifying the details Click on ‘Cancel Ticket’ for full cancellation. Refund amount due will be displayed on the screen. Image source:


5. An SMS will be sent with PNR and refund details. Sample format: “Your PNR xxxxxxxxxx has been cancelled. Collect refund amt xxxxx from journey commencing station or nearby satellite PRS locations. Ref. Terms & conditions.” Image source: Youtube