Yogi Adityanath launches 24x7, toll free CM helpline 1076 in Uttar Pradesh
Yogi said that he will review the complaints every month and if a department gets more than 100 complaints in a month, action will be taken against the concerned officials.
In a bid to establish a direct contact between people and Chief Minister's office, the Yogi Adityanath government today launched the Chief Minister's toll-free helpline to enable people from across the state to register their complaints. The helpline number 1076, which will work 24x7, is likely to cast a shadow on bureaucrats who fail to respond to people`s complaints. Notably, the 500-seater call centre for the helpline has the capacity to handle 80,000 inbound and 55,000 outbound calls on a daily basis.
Talking about his novel initiative, Yogi said that he will review the complaints every month and if a department gets more than 100 complaints in a month, action will be taken against the concerned officials.
According to the Chief Minister, the helpline would not only make the administrative system more responsive, but would also save the people from the trouble of travelling to Lucknow to lodge their complaints. When the complainant calls the helpline, he/she will get an SMS informing him/her that the complaint has been sent to the department concerned.
An IT department official told IANS, "A proper follow-up of the complaint will be done to make sure it is redressed and the complainant will be duly informed on his cell phone number about it."
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This helpline was conceptualized after Chief Minister Yogi Adityanath expressed concern over people coming from across the state to get their problems solved, which should have been addressed in their respective districts itself.
Notably, action will be taken against those who make false complaints and play mischief with the new helpline initiative.