SBI to hire nearly 9,500 in customer operations, sales

SBI's employee strength came down to 2,69,219 as of end-September 2017 compared to 2,79,803 at the beginning of the financial year — a decline of 10,584.

There are over 9,000 vacancies, of which more than 1,100 are to clear a backlog in the reserved category. Image source: Reuters

With one of the largest recruitment drives by India's largest lender since 2013, State Bank of India (SBI) is all set to hire around 9,500 junior assistants for customer support and sales functions.

The country's largest lender has advertised for this clerical grade position to fill up vacancies across the country. There are over 9,000 vacancies, of which more than 1,100 are to clear a backlog in the reserved category. The bank is redeploying staff as part of the restructuring following the merger of the five associate banks with itself.

Additionally, an introduction of straight-through processing and digital banking has reduced the need for administrative staff but increased the need for more customer-facing employees, reports TOI.

According to the report, SBI's employee strength came down to 2,69,219 as of end-September 2017 compared to 2,79,803 at the beginning of the financial year — a decline of 10,584. According to the bank's management, staff strength could decline further as replacement will not be 'head-to-head'.

Bank officials said the lender needs to hire a large number of entry-level employees as there is high attrition in the initial year of recruitment. "Many candidates make multiple applications and choose the one that is most convenient to them in terms of location," an official told TOI.

The bank, therefore, maintains a reserve list of candidates as well. The largest number of vacancies are in the states of Uttar Pradesh followed by Maharashtra.

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