Government issues guidelines on service charge; customer could now file complaint if included in bill

The Government has released the Service charge guidelines. Customers may file a complaint if a service charge is added to the bill.

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Paying service charge is entirely at the discretion of the customer.

Hotel, restaurants cannot charge a service charge.

Adding service charge in the bill is completely wrong.

Government issued guidelines.

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Along with the above, a big change has been introduced putting a notice outside the hotel informing about the service charge,so that customers cannot be refrained from entry.

Option lies with the customer

- If the customer feels that service charge is being charged from him, then the customer may complain to the hotel /restaurant management.

- If there is no hearing,  customer can file a complaint on National Consumer Helpline, Toll Free number 1915 or NCH app

- Customer can complain on e-daakhil in Consumer Forum

- Customer may file a complaint in District Collector Office, District Magistrate Office or  CCPA at district level

- Complaints can also be lodged by sending an email to com-ccpa@nic.in

- Customer can also complain through SMS, WhatsApp