Good news for passengers: Railways plans decongestion at 76 stations; Ashwini Vaishnaw announces tech upgrades, stricter entry rules

India’s railway network is set for a major operational upgrade as the Ministry of Railways rolls out a nationwide plan to decongest 76 major stations using technology-driven crowd control, redesigned passenger flow systems and stricter access protocols. Announced by Union Minister Ashwini Vaishnaw in a written reply in the Rajya Sabha, the move aims to tackle chronic overcrowding at some of the country’s busiest stations while improving safety, efficiency and passenger experience.

The initiative comes amid rising footfall across the Indian Railways network, where peak-hour congestion has long been a challenge. At the heart of the plan are dedicated holding areas, AI-powered surveillance systems, wider foot-over bridges and tighter ticket-based entry controls - a shift that could significantly change how passengers access and move through stations.

Dedicated holding areas to ease platform crowding

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To reduce congestion on platforms, the Railways is creating designated passenger holding zones outside platform areas at 76 stations.

These spaces will be equipped with essential amenities such as seating, drinking water, toilets, ticketing counters and real-time train information displays. The idea is to manage crowd flow before passengers reach platforms, especially during peak hours.

A model facility has already been implemented at New Delhi Railway Station, where early results show a noticeable improvement in crowd management and passenger convenience.

Strict entry rules: confirmed tickets get priority

One of the most significant changes is the introduction of a new access control system.

Passengers with confirmed reserved tickets will be allowed direct entry to platforms, while those without tickets or with waiting list status will be required to stay in holding areas until their travel is confirmed or space becomes available.

This move is expected to curb unnecessary crowding and streamline passenger movement, particularly at high-traffic stations.

AI surveillance, scanners and real-time monitoring

To enhance safety and crowd control, the Railways is deploying AI-enabled CCTV cameras across stations and surrounding areas.

These systems will enable real-time monitoring of crowd density, allowing authorities to respond quickly to potential overcrowding or security risks. Additional security infrastructure includes:

• Luggage scanners
• Door Frame Metal Detectors (DFMDs)
• Enhanced lighting and power backup systems
• Fire safety mechanisms

Together, these measures aim to create a safer and more controlled station environment.

Wider foot-over bridges to improve movement

Infrastructure upgrades also include new standardised foot-over bridges (FOBs) designed to handle higher passenger volumes.

Two new designs - 12 metres (40 feet) and 6 metres (20 feet) wide - will be introduced across stations. These wider FOBs are expected to reduce bottlenecks and allow smoother passenger flow between platforms.

‘War Rooms’ and upgraded station leadership

To ensure better coordination, the Railways will set up centralised “War Rooms” at major stations. These will bring together officials from multiple departments to manage operations in real time.

In a key administrative reform, the role of Station Director is being strengthened. These officials will:

• Have enhanced financial powers
• Lead a unified command structure
• Take quick on-ground decisions during peak congestion or emergencies

All departments at the station level will report directly to them, improving accountability and response time.

Digital tools, QR IDs and modern communication

The plan also includes the rollout of next-generation communication systems, including advanced walkie-talkies and improved announcement systems.

Railway staff and service personnel will be issued QR-based ID cards for secure and verifiable access. New uniforms are also being introduced to ensure easy identification during emergencies.

What it means for passengers?

For travellers, the changes could mean:

• Less crowding on platforms
• More organised boarding processes
• Improved safety and surveillance
• Better access to amenities before boarding