Counter ticket cancellation: On IRCTC website, here is how you can get ticket cancelled and refund too
Indian Railway Catering and Tourism Corporation (IRCTC),which handles the online ticketing, catering, tourism aspects of Indian Railways, allows users to cancel their ticket through its website. You can cancel your Counter Ticket online and get refund too.
The online cancellation of Counter tickets will be applicable only for the valid mobile number which has been given at the time of booking. Image source: IRCTC site