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Air India passenger? Here's how you can rebook or cancel bookings made online
All journeys don't always happen the way we plan. Sometimes we have to make some late adjustments, change dates and, even, cancel booked tickets.
All journeys don't always happen the way we plan. Sometimes we have to make some late adjustments, change dates and, even, cancel booked tickets. If you are an Air India customer, here's how you can re-book or cancel bookings made online on the official website of the public carrier. After making the reservation online, Air India says you can make use of the "My Booking" section to modify or cancel your reservation for only fully unutilized tickets. You can access the link to the "My Booking" from the homepage of the Air India website - www.airindia.in.
The modification/cancellation request for bookings made online is processed automatically through the Internet Booking Engine. Any refund due is made through the system in accordance with the applicable modification/cancellation rules.
"In case of rebooking, a fare difference may be payable for the change, as per the fare applicable for the rebooked date, in addition to any rebooking fees/charges," says Air India website.
"Any additional charges or fare difference for the modified reservation can be paid through any of the payment modes mentioned above, however it is advisable to use the same payment mode/card as used for original reservation," it adds.
If you have modified or cancelled the booking with the call centre/reservations office, or used it partly, you cannot further modify or cancel it online.
Air India website says that further online modification or cancellation of a single PNR that have multiple passengers booked on it will result in modification or cancellation of all the booked passengers and is not possible to cancel one passenger from a multi-passenger booking. For such cancellations, you would have to contact the call centre for such cancellations or rebooking. And also for all Redemption Bookings please contact Air India call center.
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