Air India bed bug horror: Maharaja apologises, says will refund passenger; woman fumes
Expressing regret, Air India reportedly told Shetty: “We noted with utmost concern the narration of your travel experience on board our flight AI-144 of 18th July 18. Please accept our deep regrets and sincere apologies for the inconvenience experienced.”
Facing all-round criticism for poor hygiene in its business-class cabins, Air India has stated that it will refund a woman passenger who had complained of bed bugs on one of the airline’s premium international routes. Image source: Reuters