All hunky-dory at IndiGo? Airline nears full recovery, set to operate 1,950 flights after chaotic week

With normalcy gradually returning after several days of disruption that left masses of passengers puzzled and irked, IndiGo said it aims to operate over 1,950 flights on Thursday, December 11. The private sector airline faced a severe crisis last week, leading to thousands of flight cancellations and delays, massive congestion at major airports across the country and passengers waiting in long queues.

IndiGo's Network fully reconnected, operations stabilised

In a statement, an IndiGo spokesperson said all destinations in the airline's network were fully connected from December 8, and operations stabilised from December 9.

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The carrier said it has been improving its services “day by day”, stating that it is operating more than 1,900 flights that connect all 138 destinations across its network.

The airline said it is expected to operate over 1,950 flights on December 11, carrying approximately 3,00,000 passengers.

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Improved reliability and minimal cancellations

IndiGo said its schedule has remained “reliable” over the past three days, with same-day cancellations restricted to negligible numbers and occurring only due to weather, technical issues or other uncontrollable factors.

According to the airline’s day-wise operational data:

The airline added that the steady improvement reflects incremental gains across its operations.

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IndiGo Crisis: On-time performance restored

IndiGo said its on-time performance has returned to its usual top-tier standards, driven by what it termed significant efficiency gains over the past few days.

“As the IndiGo team works hand-in-hand with authorities to further normalise our operations, we remain focused on safety, efficiency, and support to every customer,” a spokesperson said.

External review and accountability measures

Earlier, IndiGo Chairman Vikram Singh Mehta had said the airline’s board would appoint external technical experts to work with management to identify the root causes behind last week’s large-scale disruptions.

He said these experts would help strengthen oversight mechanisms to prevent a repeat of the crisis. Mehta also apologised to passengers affected by the disruptions between December 3 and 5.