IndiGo CEO Pieter Elbers appears before DGCA amid operational disruptions

IndiGo CEO Pieter Elbers arrived at the Directorate General of Civil Aviation (DGCA) on Thursday for a meeting, in the midst of the airline's ongoing initiatives to deal with customer complaints and disruption of operational service that took place earlier this month.

Earlier on Thursday, IndiGo announced that it has reimbursed all tickets for flights that were cancelled during the recent operational disruption and assured that the rest of the customer payments will appear in their accounts shortly.

IndiGo to refund for tickets booked via third-party agents

Add Zee Business as a Preferred Source

In its announcement, the airline indicated that passengers who paid for their tickets via online travel agencies or third-party agents would also be refunded.

"If the booking was made through a travel partner platform, the necessary actions for your refund have also been initiated. As we may not have your complete details in our system, we request you to write to us at customer.experience@goindigo.in so we can continue to assist you promptly," the statement read.

IndiGo, admitting the difficulties that passengers had to go through, stated that during the mentioned days, the air travellers who had their flights on December 3, 4, and 5 suffered extensive hold-ups and were left at various airports for long periods on account of the heavy traffic.

"IndiGo regrettably acknowledges that part of our customers travelling on 3/4/5 December 2025 were stranded for many hours at certain airports, and a number of them were severely impacted due to congestion. We will offer travel vouchers worth Rs 10,000 to such severely impacted customers. These travel vouchers can be used for any future IndiGo journey for the next 12 months," IndiGo said.

IndiGo, admitting the difficulties that passengers had to go through, stated that the air travellers who had their flights on December 3, 4, and 5 suffered extensive hold-ups and were left stranded at various airports for long periods on account of the heavy congestion.

Moreover, this comes on top of the already available compensation of Rs 5,000 to Rs 10,000 from the government for passengers whose flight got cancelled less than 24 hours before departure.

"This compensation is in addition to the commitment under the existing Government guidelines, as per which, IndiGo will provide compensation of Rs 5000 to Rs 10,000, depending on the block time of the flight, to those customers whose flights were cancelled within 24 hours of departure time," the statement clarified.

"At IndiGo, we are committed to restoring the experience you expect from us—safe, smooth, and reliable. Thank you for giving us the opportunity to serve you again," the IndiGo spokesperson said.

With ANI inputs