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Following the recent flight disruptions, IndiGo on Saturday announced that it will offer automatic refunds for all cancelled bookings and a total waiver on cancellation or rescheduling fees for travel during the period of December 5 to 15.
"No questions asked. In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment," IndiGo said through an X post.
The airline further said, "We will offer full waiver on all cancellations/reschedule requests of your bookings for travel between 5 December 2025 and 15 December 2025. We are deeply sorry for the hardships caused."
<blockquote><a href="https://t.co/hbw70EsPZz">pic.twitter.com/hbw70EsPZz</a>
— IndiGo (@IndiGo6E) <a href="https://twitter.com/IndiGo6E/status/1997240482120827249?ref_src=twsrc%5Etfw">December 6, 2025</a></blockquote>
<script async="" src="https://platform.twitter.com/widgets.js" charset="utf-8"></script><h2>Strict directives by MoCA</h2>
Earlier on Saturday, the Ministry of Civil Aviation (MoCA) issued a directive to IndiGo Airlines directing them to expedite all passenger refunds. The Ministry has made it mandatory through an official announcement that the refund process for all cancelled or disrupted flights must be completed in full by 8 pm on Sunday, December 7.
In addition, the Ministry has instructed the airline sector to refrain from charging passengers whose travel plans were disrupted by cancellations for rescheduling. It made it clear that any delay or non-compliance in processing refunds would result in immediate regulatory action under the Ministry's authority.
Also Read: <a href="https://www.zeebiz.com/economy-infra/aviation/news-latest-in-indigo-fiasco-civil-aviation-ministry-summons-airline-officials-management-likely-under-watch-say-sources-385015">Latest in IndiGo Fiasco: Civil Aviation Ministry summons airline officials, management likely under watch, say sources</a>
IndiGo has been asked to establish dedicated passenger support and refund facilitation cells in order to smooth the grievance redressal process. These cells will be responsible for reaching out to the affected passengers and making sure that the refunds and alternative travel arrangements are done without the need for numerous follow-ups. The automatic refund system will be in place until the situation is completely under control.
According to the statement, the Ministry has ordered IndiGo to make sure that all baggage that was separated from passengers due to cancellations or delays will be located and delivered to the passenger's home or selected address within the next 48 hours. Airlines have been instructed to have clear communication with passengers about tracking and delivery dates and to give compensation where required by the current passenger rights rules.
MoCA is very critical of the situation concerning some airlines charging unreasonably high airfares during the ongoing disruption and therefore took immediate action.
To prevent passengers from being subjected to any sort of predatory pricing, the Ministry has utilised its regulatory power to guarantee the availability of fair and reasonable fares on all affected routes.

Following the recent flight disruptions, IndiGo on Saturday announced that it will offer automatic refunds for all cancelled bookings and a total waiver on cancellation or rescheduling fees for travel during the period of December 5 to 15."No questions asked. In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment," IndiGo said through an X post.The airline further said, "We will offer full waiver on all cancellations/reschedule requests of your bookings for travel between 5 December 2025 and 15 December 2025. We are deeply sorry for the hardships caused."pic.twitter.com/hbw70EsPZz— IndiGo (@IndiGo6E) December 6, 2025Strict directives by MoCAEarlier on Saturday, the Ministry of Civil Aviation (MoCA) issued a directive to IndiGo Airlines directing them to expedite all passenger refunds. The Ministry has made it mandatory through an official announcement that the refund process for all cancelled or disrupted flights must be completed in full by 8 pm on Sunday, December 7.In addition, the Ministry has instructed the airline sector to refrain from charging passengers whose travel plans were disrupted by cancellations for rescheduling. It made it clear that any delay or non-compliance in processing refunds would result in immediate regulatory action under the Ministry's authority.Also Read: Latest in IndiGo Fiasco: Civil Aviation Ministry summons airline officials, management likely under watch, say sourcesIndiGo has been asked to establish dedicated passenger support and refund facilitation cells in order to smooth the grievance redressal process. These cells will be responsible for reaching out to the affected passengers and making sure that the refunds and alternative travel arrangements are done without the need for numerous follow-ups. The automatic refund system will be in place until the situation is completely under control.According to the statement, the Ministry has ordered IndiGo to make sure that all baggage that was separated from passengers due to cancellations or delays will be located and delivered to the passenger's home or selected address within the next 48 hours. Airlines have been instructed to have clear communication with passengers about tracking and delivery dates and to give compensation where required by the current passenger rights rules.MoCA is very critical of the situation concerning some airlines charging unreasonably high airfares during the ongoing disruption and therefore took immediate action.To prevent passengers from being subjected to any sort of predatory pricing, the Ministry has utilised its regulatory power to guarantee the availability of fair and reasonable fares on all affected routes.

IndiGo has been asked to establish dedicated passenger support and refund facilitation cells in order to smooth the grievance redressal process. These cells will be responsible for reaching out to the affected passengers and making sure that the refunds and alternative travel arrangements are done without the need for numerous follow-ups.

IndiGo announces automatic refunds and full travel waivers for Dec 5–15 disruptions

Following the recent flight disruptions, IndiGo on Saturday announced that it will offer automatic refunds for all cancelled bookings and a total waiver on cancellation or rescheduling fees for travel during the period of December 5 to 15. No questions asked. In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment, IndiGo said through an X post. The airline further said, We will offer full waiver on all cancellations/reschedule requests of your bookings for travel between 5 December 2025 and 15 December 2025. We are deeply sorry for the hardships caused. pic.twitter.com/hbw70EsPZz — IndiGo (@IndiGo6E) December 6, 2025 Strict directives by MoCA Earlier on Saturday, the Ministry of Civil Aviation (MoCA) issued a directive to IndiGo Airlines directing them to expedite all passenger refunds. The Ministry has made it mandatory through an official announcement that the refund process for all cancelled or disrupted flights must be completed in full by 8 pm on Sunday, December 7. In addition, the Ministry has instructed the airline sector to refrain from charging passengers whose travel plans were disrupted by cancellations for rescheduling. It made it clear that any delay or non-compliance in processing refunds would result in immediate regulatory action under the Ministrys authority. Also Read: Latest in IndiGo Fiasco: Civil Aviation Ministry summons airline officials, management likely under watch, say sources IndiGo has been asked to establish dedicated passenger support and refund facilitation cells in order to smooth the grievance redressal process. These cells will be responsible for reaching out to the affected passengers and making sure that the refunds and alternative travel arrangements are done without the need for numerous follow-ups. The automatic refund system will be in place until the situation is completely under control. According to the statement, the Ministry has ordered IndiGo to make sure that all baggage that was separated from passengers due to cancellations or delays will be located and delivered to the passengers home or selected address within the next 48 hours. Airlines have been instructed to have clear communication with passengers about tracking and delivery dates and to give compensation where required by the current passenger rights rules. MoCA is very critical of the situation concerning some airlines charging unreasonably high airfares during the ongoing disruption and therefore took immediate action. To prevent passengers from being subjected to any sort of predatory pricing, the Ministry has utilised its regulatory power to guarantee the availability of fair and reasonable fares on all affected routes.

IndiGo has been asked to establish dedicated passenger support and refund facilitation cells in order to smooth the grievance redressal process. These cells will be responsible for reaching out to the affected passengers and making sure that the refunds and alternative travel arrangements are done w