Air India rolls out fog-care initiative as DGCA declares Dec 10–Feb 10 low-visibility window

Air India on Tuesday announced that it has initiated several measures, such as CAT III B crew rostering, CAT III B aircraft readiness, network-wide airport readiness, tech-enabled passenger assistance and proactive communications to minimise passenger inconvenience during the ensuing fog season.

"Following marked improvements in operations during the fog window last year, and taking cues from the previous years’ experiences, Air India has further strengthened its internal SOPs and adopted proactive measures to address potential fog-related delays and disruptions," the airline said.

Air India's initiatives to mitigate disruption during fog season

Add Zee Business as a Preferred Source

According to the airline's official release, several initiatives have been put in place to mitigate disruption and minimise passenger experience during the fog season. These include:

• Crew readiness: Air India will ensure adequate cockpit crew, trained in Low Visibility Operations (LVO) through CAT III B or specific Instrument Landing System (ILS), is in place to operate flights during the critical fog window. This also includes a trained crew on stand-by for any exigency.
• Aircraft readiness: Cat III B-certified aircraft will be deployed for operations during the fog window at strategic locations that are prone to fog impact.
• Station readiness: This will include ensuring there are adequate ground support teams to aid passengers and keeping ready care packages with refreshments and other resources at origin, as well as diversion airports. Airport teams will monitor delays, make regular announcements, and proactively rebook impacted passengers on alternative flights.
• Schedule planning: As per Air India, flight schedules have been aligned to minimise inconvenience to passengers on long-haul and metro-to-metro flights with onward connectivity.
• Disruption monitoring: The Integrated Operations Control Centre and teams at key airports across Air India’s domestic network will work round-the-clock to keep every flight running safely and smoothly. This includes real-time met forecast to help prepare for anticipated disruptions, safety risk assessments for severe weather alerts and enabling proactive schedule adjustments.
• Customer contact centre readiness: Air India has set up dedicated teams as part of the customer contact team to guide passengers on fog-related queries. Passengers will receive alerts over SMS, WhatsApp and email before arriving at the airport, and real-time updates will continue across the Air India website and social channels.

Air India's fog care initiative

Air India has also activated its 'Fog Care initiative' to help passengers in scenarios where there are delays or schedule changes due to situations beyond its control.

Under the initiative, flights that are likely to be affected by fog, based on the met forecast, are proactively identified, and passengers are alerted about any delay or a change in schedule.

Passengers also have the option to avail a complimentary rescheduling or opt for a full refund without penalty through Air India Fog Care.

Air India further clarified that the northern parts of India, including Air India’s primary hub, Delhi, experience low visibility due to dense fog, with a potential to have a cascading impact on flight schedules across the network.

Additionally, India’s aviation regulator, DGCA, has announced December 10, 2025, to February 10, 2026, as the official fog window this season.