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SBI account holder? This is where your bank ranks in India; See surprise at No. 1

Feb 28, 2019, 20:53 PM IST
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State Bank of India (SBI) account holders would be pleased to know that their bank has been ranked in the top 3 by a survey. In a big surprise, Punjab National Bank (PNB), which has been hit by a massive fraud, has been ranked first among public sector banks (PSBs) in the implementation of 'reforms agenda', followed by Bank of Baroda and then SBI, according to a BCG-IBA report - EASE Reforms for Public Sector Banks. PNB was involved in a Rs 14,356-crore scam by Nirav Modi. The report measures performance of each PSB on 140 objective metrics across 6 themes, including customer responsiveness, credit off-take and digitalisation. Releasing the report, Finance Minister Arun Jaitley said such rankings brings about competitiveness and encourages banks to perform better than peers.

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PNB, SBI and BoB

PNB, SBI and BoB

PNB with a score of 78.4 out of 100 has been ranked first in the EASE (Enhanced Access & Service Excellence)-index, followed by BoB (77.8), SBI (74.6), Oriental Bank of Commerce (69), Canara Bank (67.5) and Syndicate Bank (67.1). Image source: Reuters

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Arun Jaitley on PNB

Arun Jaitley on PNB

Complimenting PNB, Jaitley said: "The bank, which suffered both in terms of finance and transiently, in terms of reputation because of a fraud practice and in 9 months had to set aside Rs 14,000 crore for bad assets, rapidly transformed itself into an evolving institution and after a period of 9 months in last quarter declared a profit. It then emerged as the best performing bank (in EASE reform ranking)". Image source: Reuters

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Punjab National Bank

Punjab National Bank

PNB has shown "strong performance" in the parameters like customer responsiveness, responsible banking, credit off-take and financial inclusion. PNB swung back into the black in the October-December quarter after posting losses in the three previous quarters. The bank's net profit rose 7.12 per cent to Rs 247 crore in the three months to December 2018 on speedier recoveries and a slide in bad loans. Image source: Reuters

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Public Sector Banks Under PCA

Public Sector Banks Under PCA

The six PSU banks, which continue to be under the RBI's prompt corrective action (PCA) framework, too have been ranked in the report. These are Indian Overseas Bank (66.7), UCO Bank (64.1), United Bank of India (60.8), IDBI Bank (60.2), Central Bank of India (55.7) and Dena Bank (53.8). Image source: Reuters

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EASE Reforms ranking

EASE Reforms ranking

Department of Financial Services Secretary Rajiv Kumar said the stress in the public sector banks have gone down following the reforms undertaken by these lenders and all the bad loans are not only recognised but also fully provisioned. "Every year it (EASE Reforms ranking) has to be presented and therefore the reforms agenda is getting institutionalised... It is huge system reboot in which the credit-debtor relationship has changed because of transformative reforms... We are confident we will create globally competitive banks through this process," Kumar said. Image source: Reuters

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IBC Framework

IBC Framework

The report said reforms in the insolvency and bankruptcy framework and recovery process are leading to large scale NPA resolution and recovery. The PSBs have recovered Rs 2.87 lakh crore from April 2015 till December 2018, including a record recovery of Rs 98,498 crore in current fiscal till December. Since 2014-15, the government has infused nearly Rs 2.5 lakh crore in PSBs till February 2019. During the period these banks have mobilised Rs 66,000 crore by raising fresh equity capital and through monetisation of non-core assets. "EASE Index makes first ever independent and objective measurement of each PSBs on 140 metrics across 6 themes. Responsive, Responsible, Clean and customer friendly banking to be the new normal," Kumar tweeted. Image source: Reuters

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